Submit a Complaint

The College of Registered Nurses of Alberta (CRNA) manages complaints about its registrants.

Often the quickest way to resolve an issue is to discuss the concern directly with the registrant, their supervisor, other health-care providers or the patient relations department at the facility.

If you are unsure or want guidance regarding submission of a complaint, please call us at 1.800.252.9392.

To Submit a Virtual Care Complaint

If you are making a complaint about virtual care services based on care you received in Alberta, please one of the options below. If you have a complaint regarding virtual care services received in another province, please contact the appropriate regulator in that province.

Complaints Against other Health Professionals

The CRNA manages complaints about its registrants — registered nurses and nurse practitioners. To determine if an individual is registered with and regulated by the CRNA, you can verify their status online at any time through the Verify a Nurse tool.

If you have a complaint about:

a licensed practical nurse (LPN) or health care aide (HCA), contact the College of Licensed Practical Nurses of Alberta (CLPNA) at www.CLPNA.com.
a registered psychiatric nurse (RPN), contact the College of Registered Psychiatric Nurses of Alberta (CRPNA) at www.CRPNA.ab.ca.
a physician, contact the College of Physicians and Surgeons of Alberta at www.CPSA.ca.
or other health-care professional, contact the college that regulates that profession.
a facility, contact that facility’s administration office.

If you want to report patient abuse involving any health-care provider, contact Protection for Persons in Care. If the abuse complaint is about a registrant, you may also submit it to the CRNA.

Information provided on this page is provided to outline the complaints process and is not intended to replace legal advice.

How to Submit a Complaint

There are several ways to submit a complaint. Details below.

Complete the PDF Complaint Form

Step 1: Download the Complaint Form

Access the official complaint by clicking the View Document button below.
If you cannot complete the form online due to language or disability, contact customer service for assistance.

Step 2: Complete and Sign the Form

Fill in all required fields accurately.

Step 3: Send the Form to CRNA

You can submit the completed form using any of the following methods:

Email: ProfessionalConduct@nurses.ab.ca
Mail: College of Registered Nurses of Alberta, 11120 178 St NW Edmonton, AB T5S 1P2
Fax: 780.453.0546
Online Submission: Click the Submit Now button below when ready to submit the complaint.

Tip: Keep a copy of your completed form for your records.

View Document Submit Now

Write a letter

Step 1: Prepare Your Letter

Include your full name, contact information and any relevant details about the concern.
Clearly describe:
- Who the complaint is about.
- What happened (include dates, times, and locations if possible).
- Why you believe this is a concern.
Sign and date the letter.
Click the Learn More button below for more detailed instructions describing what needs to be included in your letter.

Step 2: Send Your Letter to CRNA

You can submit your written complaint by:

Email: Scan or photograph your signed letter and send it to ProfessionalConduct@nurses.ab.ca
Mail: Attention: Complaints Director, College of Registered Nurses of Alberta 11120 178 St NW Edmonton, AB T5S 1P2
Fax: 780.453.0546
Online Submission: Click the Submit Now button below when ready to submit the complaint.

Learn More Submit Now

Employers Submitting a Complaint

Employers play an important role in nursing regulation to serve and protect the public’s right to safe and ethical nursing care. This includes confirming a nurse’s ability to practise and reporting on issues of unprofessional conduct.

Under the Health Professions Act (HPA), employers are legally obligated to report any discipline to the CRNA at the time they engage in discipline that involve issues they believe to be unprofessional conduct. This will be treated as a complaint.

The complaint will be reviewed as per the CRNA’s complaint management process.

Click the View Document button below to view the Employer Complaint Form.

You can submit the completed form using any of the following methods:

Email: ProfessionalConduct@nurses.ab.ca
Mail: College of Registered Nurses of Alberta, 11120 178 St NW Edmonton, AB T5S 1P2
Fax: 780.453.0546
Online Submission: Click the Submit Now button below when ready to submit the complaint.

View Document Submit Now